Module 1

• Setting Expectations
• Defining the Requirements
• Identifying Opportunities for Improvement and Growth
• Setting Verbal Expectations
• Putting Expectations in Writing
• Knowledge Check

Module 2

• Setting Goals
• Understanding Cascading Goals
• The SMART Way
• The Three P’s
• Helping Others Set Goals
• Knowledge Check

Module 3

• Assigning Work
• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach
• Knowledge Check

Module 4

• Degrees of Delegation
• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence
• Knowledge Check

Module 5

• Deciding to Delegate
• To Whom Should You Delegate?
• Implementing Delegation
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation
• Knowledge Check

Module 6

• Providing Feedback
• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback
• Knowledge Check

Module 7

• Managing Your Time
• The 80/20 Rule
• The Urgent/Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday
• Knowledge Check

Module 8

• Resolving Conflict
• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help From Within the Team
• Seeking Help from Outside the Team
• Knowledge Check

Module 9

• Ten Tips for Special Situations
• What to Do If You’ve Been Promoted From Within the Team
• What To Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team
• Knowledge Check

Module 10

• A Survival Guide for the New Supervisor
• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!
• Knowledge Check

Assessment

• Post-Test