Module 1

• Grooming a New Manager
• Set Specific Goals
• Authority (What They Can and Can’t Do)
• Create a Shared Vision
• The More They Learn, the More Responsibility They Get
• Knowledge Check

Module 2

• Coaching and Mentoring (I)
• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticize in Private
• Make Sure Your Door is Always Open
• Knowledge Check

Module 3

• Coaching and Mentoring (II)
• Offer Advice, Not the Solution
• Create a Supportive Environment
• Build Ownership
• 360 Degree Feedback
• Knowledge Check

Module 4

• Measuring Performance
• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Knowledge Check

Module 5

• Motivating Managers
• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Knowledge Check

Module 6

• Signs of Poor Management
• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Knowledge Check

Module 7

• Trust Your Team of Managers
• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, But Verify
• Knowledge Check

Module 8

• When an Employee Complains About Their Manager
• Keep the Information Confidential
• Gather Information from Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Knowledge Check

Module 9

• When Do You Step In?
• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Knowledge Check

Module 10

• Remember These Basic Qualities
• Express Confidence in Their Abilities
• Practice What You Preach
• Have an Open Door
• Their Success is Your Success
• Knowledge Check

Assessment

• Post-Test