Civility In The Workplace

While a workplace manners and agility training program may appear to be overkill, the truth is that rudeness is an epidemic that costs the business millions of dollars each year. Indeed, while society appears to be gaining knowledge and technical advancement, it is losing fundamental social values that have a direct influence on the bottom line.

To address the growing issue of workplace incivility, this course covers the concept of incivility, its value to a business, and its usual causes and repercussions. The skills required to effectively practice civil behavior, as well as several strategies for firms to systematize civility in the workplace, will be highlighted. The advantages of civility in the workplace are numerous and will pay off greatly in all aspects of your career.

INR 199 / USD 10

Module 1

Introduction
What is Uncivil Behavior?
Three Reasons Why You Should Be Civil
Dealing with Difficult Personalities
Cost and Rewards
Knowledge Check

Module 2

Effective Work Etiquette
Greetings
Respect
Involvement
Being Politically Correct
Knowledge Check

Module 3

Costs and Rewards
Incivility and the Costs
Civility and Rewards
Four Causes of Incivility
How to Overcome It
Knowledge Check

Module 4

Conflict Resolution
Collaborating
Competing
Compromising
Accommodating
Avoiding
Knowledge Check

Module 5

Getting to the Cause
Examining the Root Cause
Creating a Cause-and-Effect Diagram
Forgiveness
Benefits of Resolution
Knowledge Check

Module 6

Communication
Para-verbal Communication
Non-verbal Communication
Listening Skills
Appreciative Inquiry
Knowledge Check

Module 7

Negotiation
Three Sides to Incivility
Mediation
Arbitration
Creative Problem-Solving
Knowledge Check

Module 8

Identifying Your Need
Completing a Needs Analysis
Focus Groups
Observations
Anonymous Surveys
Knowledge Check

Module 9

Writing a Civility Policy
Designating the Core Group
Defining What is Unacceptable Behavior
Defining the Consequence
Writing the Policy
Knowledge Check

Module 10

Implementing the Policy
The First Steps
Training
Addressing Complaints
Enforcing Compliance
Knowledge Check

Assessment

Post-Test