Business Etiquette

This course covers the fundamentals, most notably being considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and “the handshake,” conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and phone etiquette. Have you ever felt unsure what to say or do while meeting someone important?

You got soup all over yourself at a key business event?

You arrived at a key meeting under or overdressed?

Let’s face it: we’ve all made those terrible etiquette mistakes. Our Business Etiquette class will help your attendees look and sound their best regardless of the scenario.

INR 199 / USD 10

Module 1

Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
Knowledge Check

Module 2

Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
Knowledge Check

Module 3

The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
Sample Conversation
Knowledge Check

Module 4

The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
Knowledge Check

Module 5

Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
Knowledge Check

Module 6

Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
Knowledge Check

Module 7

Phone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell Phone Do’s and Don’ts
Knowledge Check

Module 8

The Written Letter
Thank You Notes
Formal Letters
Informal Letters
Knowledge Check

Module 9

Dressing for Success
The Meaning of Colors
Interpreting Common Dress Codes
Deciding What to Wear
Knowledge Check

Module 10

International Etiquette
General Rules
Important Points
Preparation Tips
Knowledge Check

Assessment

Post-Test