Interpersonal Skills Course

Everyone has encountered that vibrant, charming individual who simply has a way with people and leaves an impression. The skills your participants acquire will help them remember names, craft impactful introductions, and deal with situations where someone’s name escapes them.

Through the use of negotiation strategies, impact-making tactics, networking suggestions, and conversation-starting approaches, the Interpersonal Skills program will assist attendees in their quest to be that extraordinary person. They will also include the abilities required to strike up a conversation, carry it on, and advance to more advanced topics of discussion.

INR 199 / USD 10

Module 1

Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Knowledge Check

Module 2

Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Knowledge Check

Module 3

Making Small Talk and Moving Beyond
Starting a Conversation
The Four Levels of Conversation
Knowledge Check

Module 4

Moving the Conversation Along
Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness
Knowledge Check

Module 5

Remembering Names
Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name
Knowledge Check

Module 6

Influencing Skills
Seeing the Other Side
Building a Bridge
Giving In Without Giving Up
Knowledge Check

Module 7

Bringing People to Your Side
A Dash of Emotion
Plenty of Facts
Bringing It All Together
Knowledge Check

Module 8

Sharing Your Opinion
Using I-Messages
Disagreeing Constructively
Building Consensus
Knowledge Check

Module 9

Negotiation Basics
Preparation
Opening
Bargaining
Closing
Knowledge Check

Module 10

Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Knowledge Check

Assessment

Post-Test