Module 1

• Working with Your Manager
• Adapting to Their Style
• Anticipate Their Needs
• Getting Your Responsibilities Defined
• When to Take the Initiative
• Knowledge Check

Module 2

• Administrative Soft Skills
• Social Intelligence
• Basic Business Acumen
• Office Management
• Active Listening
• Knowledge Check

Module 3

• Effective Time Management
• Calendar Management
• Prepare for Changes and Surprises
• Keeping Others on Track
• Urgent / Important Matrix
• Knowledge Check

Module 4

• Meeting Management
• Creating an Agenda
• Keeping Minutes
• Keeping the Meeting on Time
• Variations for Large and Small Meetings
• Knowledge Check

Module 5

• Tools of the Trade (I)
• Email Protocol
• Office Machinery
• Computer and Software Skills
• Communication Skills
• Knowledge Check

Module 6

• Tools of the Trade (II)
• Phone and Voicemail Etiquette
• Word Processing
• Business Writing
• Internet Research
• Knowledge Check

Module 7

• Being an Effective Gatekeeper
• Filtering Data and Information
• Learn to Say No
• Dealing with Difficult People
• Recognize the Tricks
• Knowledge Check

Module 8

• Organizational Skills
• Prioritizing Your Workload
• Goal Setting
• Plan for Tomorrow, Today
• Staying on Track
• Knowledge Check

Module 9

• Confidentiality Guidelines
• Your Confidentiality Duty
• Be Diplomatic and Discreet
• Keeping Data Secure
• What to Do in Sticky Situations
• Knowledge Check

Module 10

• Special Tasks
• Project Management
• Trade Shows
• Interacting with Clients
• Social Media Management
• Knowledge Check

Assessment

• Post-Test