Workplace Essentials
A productive and harmonious workplace relies on essential skills and practices that
ensure smooth daily operations. This course covers the foundational knowledge every
professional needs to thrive in today’s workplace.
Key topics include:
Communication Skills, Conflict Resolution, Customer Service, Teamwork
By the end of this course, you’ll be equipped with the essential skills to contribute to a
positive, efficient, and professional work environment.
Let’s get started on mastering these workplace essentials!
INR 2,500 & USD 40
- 8 weeks
- 7–10 hours per week
Course Highlights:
- Core Business Skills: Enhance your business acumen, ethics, and etiquette to navigate professional environments with confidence.
- Change and Conflict Management: Learn effective strategies for managing change, resolving conflicts, and delivering constructive criticism.
- Customer Service Excellence: Develop skills in customer service and support, handling difficult customers, and building strong customer relationships.
- Cyber Security and Risk Management: Understand cyber security fundamentals and risk management to protect your organization and ensure safety.
- Workplace Civility and Safety: Promote a respectful and safe work environment through civility, office health and safety practices, and managing workplace bullying.
- Effective Networking: Master networking techniques both within and outside the company to build valuable professional relationships.
- Team Building and Corporate Behavior: Improve team dynamics with team building strategies for managers and develop positive corporate behavior.
Benefits of the Programme:
- Enhanced Professional Skills: Develop a strong foundation in business ethics, etiquette, and acumen, vital for success in any professional setting.
- Improved Conflict and Change Management: Learn to handle conflicts constructively and manage organizational change effectively.
- Excellence in Customer Interaction: Enhance skills in customer service and support, improve your ability to address and resolve customer issues.
- Cyber Security Awareness: Acquire essential knowledge in cyber security and risk management to safeguard your organization.
- Fostering a Positive Work Environment: Promote a culture of respect and safety, effectively addressing workplace bullying and ensuring a supportive environment.
Best Suited For:
- Professionals Seeking Core Business Skills who want to enhance their business ethics, etiquette, and acumen.
- Managers and Team Leaders aiming to improve their conflict resolution, change management, and team building capabilities.
- Customer Service Representatives and Support Staff looking to refine their skills in handling difficult customers and delivering excellent service.
- Individuals Focused on Workplace Safety who need to understand cyber security, risk management, and health and safety practices.
- Networking Professionals interested in developing effective networking strategies both within and outside their organization.