Contact Center Training

Creating a Great Webinar

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.

Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Your participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.

Module 1

  • What Can a Webinar Do?
  • Marketing to Prospective Customers
  • Training or Teaching
  • Demonstrations and Presentations
  • Information Sharing
  • Knowledge Check

Module 2

  • Successful Webinar Criteria
  • Passion and Enthusiasm
  • Value
  • Knowing Your Target Audience
  • Grab and Keep Attention
  • Knowledge Check

Module 3

  • Find the Right Format
  • Tailor It to Your Audience
  • Pre-Recorded
  • The Live Webinar
  • Two Person Team
  • Knowledge Check

Module 4

  • Marketing and Social Media
  • Blog Posts and White Papers
  • Email Marketing
  • Offer An Exclusive Deal
  • Hashtags
  • Knowledge Check

Module 5

  • Leading up to Your Webinar
  • Reminder Emails
  • Practice and Rehearse
  • Test Your Technology
  • Insert Solicited Questions
  • Knowledge Check

Module 6

  • Drive Up Registration
  • Avoid Spam Filter
  • A Great Title
  • Solicit Questions
  • The Registration Page
  • Knowledge Check

Module 7

  • Presentation Tips
  • Show, Don’t Tell
  • Sharing Your Desktop
  • Strong Visuals
  • Script It
  • Knowledge Check

Module 8

  • Interacting With Your Audience
  • Polling and Surveys
  • Answer Solicited Questions
  • Activities
  • Q&A Sessions
  • Knowledge Check

Module 9

  • Mistakes to Avoid
  • Technical Issues
  • Ignoring Your Audience
  • Audience Not Participating?
  • Timing
  • Knowledge Check

Module 10

  • Post Event
  • Contact No Shows
  • Follow Up Emails
  • Call to Action
  • Make It Easy to Share
  • Knowledge Check

Assessment- Post Test

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