Developing Emotional Intelligence
Taking control of the emotions that form our life can have significant consequences. Emotional intelligence (EI) is the ability to detect and manage our emotions, behaviours, and impulses while also applying this information to our surroundings. It promotes self-awareness, internal motivation, and the investigation of various viewpoints. Emotional intelligence fosters strong relationships within any workplace by communicating effectively and authentically.
INR 199 / USD 10
- 2 weeks
- 7–10 hours per week
Module 1
- Introduction to Emotional Intelligence
- Defining Emotional Intelligence
- The Importance of EI
- Who Needs It?
- What Are Emotions?
- EQ vs. IQ
- Knowledge Check
Module 2
- The Components of EI
- Self-Management
- Self-Awareness
- Social Skills
- Internal Motivation
- Empathy
- Knowledge Check
Module 3
- Tools to Gain Control
- Journaling
- Meditation and Mindfulness
- Identifying Emotional Triggers
- Breathing Techniques
- Taking a Break
- Knowledge Check
Module 4
- Verbal Communication Skills
- Active Listening
- Asking Questions
- Consider Your Audience
- Choosing Your Words
- Be Authentic
- Knowledge Check
Module 5
- Nonverbal Communication Skills
- Body Language
- Tone Matters
- Facial Expressions
- Eye Contact
- Distance and Personal Space
- Knowledge Check
Module 6
- Managing Relationships with Others
- Building Rapport
- Respond, Don’t React
- Show Gratitude
- Finding Common Ground
- Setting Boundaries
- Knowledge Check
Module 7
- Overcoming Obstacles
- Recognizing and Admitting Failure
- Disagreeing Constructively
- Staying Cool Under Pressure
- Be Open to Perspectives
- The Power of Forgiveness
- Knowledge Check
Module 8
- Application to Business Practices
- Working as a Team
- Setting Business Goals
- Interviewing for Successful Hires
- Giving and Receiving Feedback
- Customer Experience and Rapport
- Knowledge Check
Module 9
- Benefits of Being Emotionally Aware
- Strong Interpersonal Relationships
- Able to Manage Change
- Reduced Stress and Anxiety
- Improved Decision Making
- Boosts Employee Morale
- Knowledge Check
Module 10
- Making an Impact
- Creating a Powerful First Impression
- Maintaining Your Composure
- Inspiring Leadership
- Gaining Self-Confidence
- Patience and Practice
- Knowledge Check
Assessment
- Post-Test