Workplace Essentials

Course Highlights:

• Core Business Skills: Enhance your business acumen, ethics, and etiquette to navigate professional environments with confidence.
• Change and Conflict Management: Learn effective strategies for managing change, resolving conflicts, and delivering constructive criticism.
• Customer Service Excellence: Develop skills in customer service and support, handling difficult customers, and building strong customer relationships.
• Cyber Security and Risk Management: Understand cyber security fundamentals and risk management to protect your organization and ensure safety.
• Workplace Civility and Safety: Promote a respectful and safe work environment through civility, office health and safety practices, and managing workplace bullying.
• Effective Networking: Master networking techniques both within and outside the company to build valuable professional relationships.
• Team Building and Corporate Behavior: Improve team dynamics with team building strategies for managers and develop positive corporate behavior.

Benefits of the Programme:

• Enhanced Professional Skills: Develop a strong foundation in business ethics, etiquette, and acumen, vital for success in any professional setting.
• Improved Conflict and Change Management: Learn to handle conflicts constructively and manage organizational change effectively.
• Excellence in Customer Interaction: Enhance skills in customer service and support, improv your ability to address and resolve customer issues.
• Cyber Security Awareness: Acquire essential knowledge in cyber security and risk management to safeguard your organization.
• Fostering a Positive Work Environment: Promote a culture of respect and safety, effectively addressing workplace bullying and ensuring a supportive environment.

Best Suited For:

• Professionals Seeking Core Business Skills who want to enhance their business ethics, etiquette, and acumen.
• Managers and Team Leaders aiming to improve their conflict resolution, change management, and team building capabilities.
• Customer Service Representatives and Support Staff looking to refine their skills in handling difficult customers and delivering excellent service.
• Individuals Focused on Workplace Safety who need to understand cyber security, risk management, and health and safety practices.
• Networking Professionals interested in developing effective networking strategies both within and outside their organization.