Delivering Constructive Criticism
Delivering constructive criticism is one of the most difficult tasks for anyone. Through this course, your participants will receive vital knowledge and skills to help them with this difficult endeavor. When an employee takes an action that involves feedback or criticism, it must be handled in a very specific manner.
When done correctly, constructive criticism may be extremely beneficial to your organization. It gives management the ability to eliminate harmful habits while developing well-rounded and productive personnel. Constructive feedback demonstrates to employees that management cares about them and will invest time and effort in their development.
INR 199 / USD 10
- 2 weeks
- 7–10 hours per week
Module 1
- When Should Feedback Occur?
- Repeated Events or Behavior
- Breaches in Company Policy
- When Informal Feedback Has Not Worked
- Immediately After the Occurrence
- Knowledge Check
Module 2
- Preparing and Planning
- Gather Facts on the Issue
- Practice Your Tone
- Create an Action Plan
- Keep Written Records
- Knowledge Check
Module 3
- Choosing a Time and Place
- Check the Ego at the Door
- Criticize in Private, Praise in Public
- It Has to Be Face to Face
- Create a Safe Atmosphere
- Knowledge Check
Module 4
- During the Session (I)
- The Feedback Sandwich
- Monitor Body Language
- Check for Understanding
- Practice Active Listening
- Knowledge Check
Module 5
- During the Session (II),
- Set Goals
- Be Collaborative
- Ask for a Self-Assessment
- Always Keep Emotions in Check
- Knowledge Check
Module 6
- Setting Goals
- SMART Goals
- The 3 P’s
- Ask for Their Input
- Be as Specific as Possible
- Knowledge Check
Module 7
- Diffusing Anger or Negative Emotions
- Choose the Correct Words
- Stay on Topic
- Empathize
- Try to Avoid “You messages.”
- Knowledge Check
Module 8
- What Not to Do
- Attacking or Blaming
- Not Giving Them a Chance to Speak
- Talking Down
- Becoming Emotional
- Knowledge Check
Module 9
- After the Session (I)
- Set a Follow-Up Meeting
- Make Yourself Available
- Be Very Specific with the Instructions
- Provide Support and Resources
- Knowledge Check
Module 10
- After the Session (II)
- Focus on the Future
- Measuring Results
- Was the Action Plan Followed?
- If Improvement is Not Seen, Then What?
- Knowledge Check
Assessment
- Post-Test