Administrative Support course

Administrative assistants are an essential component of most workplace environments. They operate silently in the background to ensure that the business runs smoothly and efficiently. This training will provide new administrative assistants with the tools they need to become the office’s go-to person. Experienced administrative assistants will learn new techniques to increase their efficiency and value.

Participants in the Administrative Support course will acquire the fundamental skills required to successfully use resources, manage time, communicate effectively, and work with others. The strategies given in this course may require some time to integrate into your everyday work routine. Making a commitment to regularly implement the principles every day is the key to transforming.

INR 199 / USD 10

Module 1

Getting Organized (I)
Dealing With Email
Managing Electronic Files
Keeping Track of the Paper Trail
Making the Most of Voicemail
Knowledge Check

Module 2

Getting Organized (II)
Keeping Your Workspace Organized
Using a To-Do Book
The Extra Mile: Adding Project Management Techniques to Your Toolbox
Knowledge Check

Module 3

Managing Time
Managing Your Time
Keeping Others on Track
Maintaining Schedules
Knowledge Check

Module 4

Getting It All Done On Time
Prioritizing
The Secret to Staying on Track
Goal Setting
Knowledge Check

Module 5

Special Tasks
Planning Small Meetings
Planning Large Meetings
Organizing Travel
Knowledge Check

Module 6

Verbal Communication Skills
Listening and Hearing: They Aren’t the Same
Asking Questions
Communicating With Power
Knowledge Check

Module 7

Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, it’s How You Say it
Knowledge Check

Module 8

Empowering Yourself
Being Assertive
Resolving Conflict
Building Consensus
Making Decisions
Knowledge Check

Module 9

The Team of Two
Working With Your Manager
Influencing Skills
What to Do in Sticky Situations
Knowledge Check

Module 10

Taking Care of Yourself
Ergonomics
Stress Management
Dealing with a Heavy Workload
Knowledge Check

Assessment

Post-Test